Georgia Tech WebEx Collaboration

End-User Support

Note: If you need assistance while an issue is occuring “live,” the best way to elicit an immediate response is to contact Cisco WebEx Support at 866-229-3239.*  This will allow you to bring a Cisco WebEx support engineer into the meeting to observe and diagnose the problem to provide assistance. Make sure to get a case number should follow-up be required.

If you are unable to contact Cisco WebEx Support while an issue is occurring, it is very important to request assistance as soon as circumstances permit. Investigating and troubleshooting some issues can be very time sensitive. For example, some audio conference information is only retained on the service provider end for about 24 hours. Also, local logs on user computers are only saved for the most recent few sessions. Cisco asks that Hosts who have experienced trouble call as soon as possible after the session ends. In almost all cases, resolving the problem will require the Host to participate in the troubleshooting.

*This number can also be found by going to the gatech.webex.com site and navigating to the Support > Contact Us link on the sidebar.

Cisco WebEx Support
Contact Information for Cisco WebEx HelpDesk:
(Available 24 hours a day, 7 days a week.)
Contact: https://collaborationhelp.cisco.com/contact
Phone:
U.S. and Canada Toll-Free 1-866-229-3239
International Toll +1 916-636-9000


Cisco WebEx Utilization Information

For self-service assistance and utilization tips, browse to Cisco Collaboration Help.


For account provisioning or authentication related issues ONLY (i.e. you can not login with Georgia Tech SSO credentials,) please email:

webex-support (at) oit.gatech.edu